U.S. 2 Day Shipping (UPS 2nd Day Air)
Order Value= Shipping Charge
$0-$20= $13.95
$20.01-$40= $19.95
$40.01-$60= $29.95
$60.01+ = $34.95

U.S. 3 Day Shipping (UPS 3rd Day Select)
Order Value= Shipping Charge
$0-$20= $11.95
$20.01-$40= $14.95
$40.01-$60= $19.95
$60.01-$80= $24.95
$80.01+ = $29.95

Canada and International Shipping

We accept the following forms of payment:

• Master Card
• Visa
• Personal Check
• Money Order

Satisfaction Guarantee:
All products purchased from the Global Exchange Online Fair Trade Store are sold with a 30-day money back guarantee (except for food and drink products which are only returnable if damaged). If, for any reason, you aren't completely satisfied with your purchase, you may return it for a full refund of the original purchase price, excluding shipping and handling charges.

How to Return or Exchange:

• To ship a product back to us, carefully pack it in the original box or padded envelope, or use another in good condition.
• Make a copy of your emailed receipt or packing slip that arrived in the box with your order, and place it in the box. Please be sure to write the quantity being returned and the reason for the return, and send it to:

  Global Exchange Online Store
  110 Capp Street, Second Floor
  San Francisco CA 94110
  800-505-4410 or 415-553-4412
  storemaster@globalexchange.org

• If you are returning an order paid for by credit card, Global Exchange will issue a refund to the credit card account used for the original purchase (upon receipt of the returned product). If you paid by check, we will issue a check. If you are exchanging a product for something else, please make a note of what replacement product you would like to receive, and include size and/or color if applicable. If the cost is higher for the replacement product, please include a check or credit card information (12 digit # plus expiration date) for the difference, or call us at 800-505-4410 to arrange credit card payment over the phone.

• Let Them Know:
When purchasing gifts for others from our site, please inform the recipient to expect a package from Global Exchange.
• Gift Message:
We encourage you to utilize the gift message option available. Simply fill out the gift message during checkout and it will be included with the shipment.
• Gift Packaging:
We offer gift packaging for $3.95 an item. Gifts are wrapped in our signature recycled Kraft box with colorful rafia ribbon. Gift baskets are packaged in 100% biodegradable cellophane wrapping and tied with a ribbon.
• Do you want us to exclude pricing information?
Each order contains a Packing Slip, but we never include the prices on our Packing Slips, so no need to worry about your gift recipient being able to view prices.

Since all of our items except Dean's Beans and Peace Coffees ship directly from our warehouse in San Francisco, depending on where you live you may receive the coffee before the other items in your order, or vice versa.

Our Fair Trade Wholesale Program offers qualified resellers the opportunity to purchase Global Exchange Fair Trade retail products at wholesale rates for the purpose of re-selling them for profit. Please visit our Wholesale Program page for more information.

So when you receive a package from us, please do not expect a brand new cardboard box. Instead, expect a re-used box. And if you see styrofoam peanuts or bubble wrap inside, know that we are simply reusing them and doing our best to keep this material from entering the wastestream by recycling it.

Tips for Recycling Styrofoam Peanuts: Styrofoam peanuts are completely non-recyclable in the traditional sense; however they are completely reusable (a form of recycling)!
Recycling styrofoam packing materials is easy: First, save it up in a garbage bag so it stays clean and dry. When you have a bag filled, call one of the "packaging services" listed in your yellow pages. Let them empty your bag into their container, then you can re-use your bag. It's that easy! Or, contact local businesses who ship items on a regular basis. Perhaps like us, they would benefit from recycling packing materials.
You can do your part to keep this material from entering the watestream by recycling it...starting today. And tell your friends, too!

Do you or someone you know wish to donate cardboard boxes or packaging materials? See bottom of page for details

1. Choose Ground Shipping.
Air shipping is a massive energy hog, generating five times the fuel emissions as shipping by truck. Choosing the Ground option is probably the single biggest thing you can do to lessen the impact to the planet.
2. Send your orders to your workplace.
If you work in an office, UPS and the Postal Service are probably already stopping by, so this eliminates extra deliveries. It also cuts down on wasteful missed delivery attempts.
3. Don't print out the e-mail receipts and order confirmations.
4. Copy and paste them into a document or an email for yourself. Curb your addiction to hard copies. Just remember to back up your e-mail when you back up your computer files.
5. Recycle or reuse boxes and packing material.
To help the environment while keeping everyone's costs low, Global Exchange purchases only a minimal amount of packing supplies. We use mostly what is shipped to us! We suggest you too recycle and reuse packing materials whenever possible.

Do you or someone you know wish to donate cardboard boxes or packaging materials? Here is what you need to know:
We accept deliveries between the hours of 9 a.m.-5 p.m. PST to 110 Capp Street San Francisco, CA 94110. Please call to notify us at 415-553-4410 before delivering.
We accept the following packing materials:

• Cardboard boxes; all sizes accepted. Must be clean and in reusable condition.
• Styrofoam peanuts
• Shredded newspaper
• Bubble wrap
• Other materials ideal for packaging fragile Fair Trade crafts from around the world.